Front Desk & Guest Experience Lead (Evenings/Weekends)

Softball University; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Job summary

Softball University in Pennsylvania is seeking energetic Front Desk Associates to join our team. You will greet guests, answer phones, schedule lessons, process payments, and guide visitors through the facility with a friendly, professional demeanor.

This role requires strong communication, reliable scheduling, and comfort using Microsoft Office. You will help manage programs, inventory, and retail items while delivering exceptional service during nights and weekends as needed.

Qualifications

• Professional appearance and demeanor with strong communication.
• Experience with customer service in a front-desk role preferred.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet all visitors professionally and provide the highest level of customer service.
• Answer questions, give directions, and coordinate meeting arrivals.
• Provide facility tours when requested.
• Manage inquiries and log follow-up resolutions.
• Accept and distribute deliveries and mail.
• Maintain reception and restrooms and keep area clean.
• Maintain schedules for programs, camps, clinics, and events.
• Coordinate apparel, uniforms, and equipment orders with approved vendors.
• Manage the Retail area and perform weekly inventory counts.
• Perform other duties as assigned.

Skills

Customer service

Communication

Friendly

Organized

Tools

Microsoft Office Suite

Job description

Softball University in Pennsylvania is seeking energetic Front Desk Associates to join our team. You will greet guests, answer phones, schedule lessons, process payments, and guide visitors through the facility with a friendly, professional demeanor.

This role requires strong communication, reliable scheduling, and comfort using Microsoft Office. You will help manage programs, inventory, and retail items while delivering exceptional service during nights and weekends as needed.