Front Desk Guest Experience Specialist

Raymond Management Company; Hampton (VA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Paid vacation and sick leave

Holiday pay at time and a half

Job summary

Raymond Management Company is seeking a Guest Service Representative to join our Front Desk team. You will be the first point of contact for guests, ensuring a welcoming experience and handling check-in/check-out with a smile.

The role includes taking reservations, processing payments, and coordinating with housekeeping and other teams to deliver smooth service. We offer wage increases at 30, 60, and 90 days, full-time employment, weekend/holiday openness, and extensive benefits to support

Qualifications

• Experience in hotel or customer service is a plus but not required.
• Ability to greet guests warmly and handle inquiries with professionalism.
• Proficiency with front desk operations and basic computer tasks.

Responsibilities

• Greet guests and assist with check-in/check-out with a friendly, efficient attitude.
• Address guest requests and reservations with accuracy and care.
• Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth operations.
• Process payments and manage room assignments as part of daily front desk duties.

Skills

Guest service

Customer service

Multitasking

Communication

Basic computer skills

Stand for long periods

Job description

Raymond Management Company is seeking a Guest Service Representative to join our Front Desk team. You will be the first point of contact for guests, ensuring a welcoming experience and handling check-in/check-out with a smile.

The role includes taking reservations, processing payments, and coordinating with housekeeping and other teams to deliver smooth service. We offer wage increases at 30, 60, and 90 days, full-time employment, weekend/holiday openness, and extensive benefits to support