Front Desk Associate

Genesis Health Clubs; Independence (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Genesis Health Clubs in Independence, MO is seeking a Front Desk Associate responsible for day-to-day operations, guest check-ins, member retention, and delivering quality customer service.

You will answer phones, transfer calls, maintain knowledge of club amenities, and ensure the front desk is clean, organized, and welcoming at all times.

Weekend, evening and holiday availability is required; CPR certification must be obtained within 60 days of start.

Qualifications

• Experience in customer service and member-facing roles.
• Cash handling and credit card transactions experience.
• Ability to work well with others.

Responsibilities

• Process guest check-ins according to procedures.
• Answer phones, take messages, and transfer calls.
• Maintain knowledge of club amenities and surroundings.
• Ensure front desk is clean and organized.
• Respond appropriately to emergencies.

Skills

Customer service

Cash handling

Teamwork

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking