Front Desk Guest Experience Specialist

Extended Stay America; Greenwood (AL); Vor Ort; USD 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discs

Zusammenfassung

Extended Stay America is seeking a Guest Services Representative to greet guests, answer phones, check in/out, and handle payments. You will help maintain front desk areas and ensure a positive guest experience in a busy hotel environment.

Responsibilities include resolving guest issues, promoting ESA services, and contributing to a clean, welcoming lobby while adhering to company policies and safety standards.

Qualifikationen

• Understand and communicate in English proficiently to interact with guests, associates and vendors.

Aufgaben

• Assist guests and respond to inquiries with follow-through.
• Process reservations, registrations, payments, and departures per guidelines.
• Handle cash, credit card and city ledger balances accurately.

Kenntnisse

Guest services

Phone etiquette

Cash handling

Reservations & check-in/out

Front desk operations

Jobbeschreibung

Extended Stay America is seeking a Guest Services Representative to greet guests, answer phones, check in/out, and handle payments. You will help maintain front desk areas and ensure a positive guest experience in a busy hotel environment.

Responsibilities include resolving guest issues, promoting ESA services, and contributing to a clean, welcoming lobby while adhering to company policies and safety standards.