Front Desk & Guest Experience Specialist

Dreamscape Hospitality; Galveston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Dreamscape Hospitality in Galveston, Texas is hiring a Guest Services Representative responsible for providing exceptional customer service to hotel guests. This role involves checking guests in and out, handling reservations, and addressing inquiries. The ideal candidate has a high school diploma, strong communication skills, previous experience in hospitality, and the ability to multitask in a professional hotel environment. This position demands flexibility in working hours and offers a competitive salary based on experience.

Qualifications

• Previous experience in customer service, hospitality, or related field preferred.
• Ability to work in a fast-paced environment.
• Basic computer skills required.

Responsibilities

• Greet and check in guests, provide information about hotel services.
• Handle guest check-outs and ensure accurate billing.
• Answer incoming calls and manage guest inquiries.
• Make, modify, and cancel guest reservations.
• Provide concierge services and maintain the front desk area.
• Assist with luggage handling and uphold hospitality standards.

Skills

Customer service

Strong communication

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Some college or hospitality training

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Galveston, Texas is hiring a Guest Services Representative responsible for providing exceptional customer service to hotel guests. This role involves checking guests in and out, handling reservations, and addressing inquiries. The ideal candidate has a high school diploma, strong communication skills, previous experience in hospitality, and the ability to multitask in a professional hotel environment. This position demands flexibility in working hours and offers a competitive salary based on experience.