Front Desk Guest Services Pro - Flexible Hours

Dreamscape Hospitality; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Dreamscape Hospitality in Houston is seeking a friendly Guest Services Representative to welcome guests, check them in and out, and handle reservations. You will respond to inquiries, arrange accommodations, and ensure a seamless arrival experience for every guest.

Focus on delivering exceptional service, maintaining an organized front desk, and offering local recommendations while upholding the hotel’s hospitality standards in a busy environment.

Qualifications

• High school diploma or equivalent.
• Prior customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Flexibility for evenings, weekends, and holidays.

Responsibilities

• Greet guests, check in/out, and provide information about services and amenities.
• Handle check-out, billing, and payment processing accurately.
• Answer calls, respond to inquiries, and resolve guest issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge services and local recommendations.
• Maintain a tidy, organized front desk area.
• Assist with luggage and other guest services as required.
• Uphold hotel standards of quality and hospitality at all times.

Skills

Customer service

Communication

Multitasking

Hospitality knowledge

Computer skills

Education

High school diploma

Tools

Hotel reservation software

Job description

Dreamscape Hospitality in Houston is seeking a friendly Guest Services Representative to welcome guests, check them in and out, and handle reservations. You will respond to inquiries, arrange accommodations, and ensure a seamless arrival experience for every guest.

Focus on delivering exceptional service, maintaining an organized front desk, and offering local recommendations while upholding the hotel’s hospitality standards in a busy environment.