Front Desk Agent

Fredericksburg Enterprises; Fredericksburg (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Fredericksburg Enterprises, Inc. is seeking a friendly front desk associate to greet guests, register arrivals, and close out guest accounts at checkout to meet our quality standards.

You will input and retrieve information in the computer system, confirm guests and rates, answer phones promptly, provide welcome materials, and assist guests with requests while promoting hotel’s programs and local attractions. Flexibility for full- or part-time schedules is required.

Qualifications

• Ability to effectively deal with internal and external customers.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome; listen to requests and respond with appropriate action.
• Complete the registration process by inputting/retrieving information from a computer system; confirm guests, room rates, and number of guests; promote hotel marketing programs.
• Code electronic keys, assign rooms based on guest needs, and provide welcome folders with keys, certificates, and coupons.
• Answer phones promptly, input messages into the computer, retrieve mail/packages, and relay content to guests.
• Close guest accounts at checkout; ascertain guest satisfaction and address issues, potentially offering revenue adjustments.
• Remain calm during busy periods and resolve issues such as location changes or credit problems.

Job description

Fredericksburg Enterprises, Inc. is seeking a hardworking individual to greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the company’s high standards of quality.

Responsibilities:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates and coupons as appropriate.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues..

Qualifications:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions..
• Ability to access and accurately input information using a moderately complex computer system.

Industry: Hospitality

Employment Type: Full Time and Part Time