Front Desk Agent – Night Audit & Growth Opportunities

Quality Inn Fredericksburg Near Historic Downtown; Fredericksburg (VA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive pay

Paid training

Growth opportunities

Friendly team environment

Employee recognition

Job summary

Comfort Suites is seeking a Front Desk Agent for evening and overnight coverage in Fredericksburg, VA. You will warmly welcome guests, check them in and out, handle reservations, and answer inquiries using the hotel system.

Weekend and holiday availability is required, with opportunities to work closely with housekeeping and maintenance to ensure rooms are ready and guest experiences meet brand standards. The role emphasizes reliability, strong customer service, and teamwork, with training

Qualifications

• Front desk role requiring strong customer service orientation.
• Willing to train the right candidate with excellent guest service skills.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out quickly and accurately.
• Answer phone calls, assist with reservations and guest inquiries.
• Process room reservations, payments, deposits, and refunds.
• Verify guest identification and payment methods.
• Maintain accurate guest records using the property's management system.
• Respond to guest concerns and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Balance cash drawers and complete shift reports.
• Keep front desk and lobby area guest-ready.
• Follow hotel policies and brand standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Attendance

Education

High school diploma or equivalent

Tools

PMS software

Job description

Comfort Suites is seeking a Front Desk Agent for evening and overnight coverage in Fredericksburg, VA. You will warmly welcome guests, check them in and out, handle reservations, and answer inquiries using the hotel system.

Weekend and holiday availability is required, with opportunities to work closely with housekeeping and maintenance to ensure rooms are ready and guest experiences meet brand standards. The role emphasizes reliability, strong customer service, and teamwork, with training