Guest Experience Agent – Front Desk

Hospitality Management Corporation; Fredericksburg (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Industry leading 401K

Promotional opportunities

Job summary

Hospitality Management Corporation operates the Fredericksburg Inn & Suites in Fredericksburg, TX, and seeks a dedicated Front Desk Agent to welcome guests, manage arrivals and departures, and handle reservations with professionalism.

The role emphasizes guest service, accuracy in records, and a teamwork-focused environment within a hospitality-driven company known for its industry-leading benefits and growth opportunities.

Qualifications

• IHG branded hotel experience is highly desirable.
• Proficient with Microsoft Office.
• Strong teamwork and communication skills.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Guest service

Time management

Communication

Team player

Education

High School diploma

Stable work history

IHG brand experience

Tools

Microsoft Office

Reservations system

Job description

Hospitality Management Corporation operates the Fredericksburg Inn & Suites in Fredericksburg, TX, and seeks a dedicated Front Desk Agent to welcome guests, manage arrivals and departures, and handle reservations with professionalism.

The role emphasizes guest service, accuracy in records, and a teamwork-focused environment within a hospitality-driven company known for its industry-leading benefits and growth opportunities.