Front Desk Guest Services Specialist

Hotel Equities; Fredericksburg, Northern (VA, KY); Ibrido; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

Holidays

401(k) Plan

Employee Assistance

Career Growth

Hotel Rates

Referral Program

Life Insurance

FSA

Parental Leave

Discounts

Descrizione del lavoro

Hotel Equities is seeking a Guest Services Representative for the Publisher Hotel in Fredericksburg, VA. You will welcome guests, ensure smooth check-ins/outs, and support daily operations with a service-first mindset.

The role requires strong communication, a professional demeanor, and the ability to work flexible hours, including nights, weekends, and holidays. This position offers a range of benefits and growth opportunities within a leading hospitality company.

Competenze

• Excellent verbal and written communication skills.
• Previous front desk or guest service experience preferred.
• Ability to handle multiple tasks and stay organized.

Mansioni

• Welcome guests and deliver friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when needed.
• Maintain accurate guest information and shift documentation.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Promote hotel services and relevant guest opportunities.
• Follow cash handling, security, and privacy procedures.

Conoscenze

Excellent communication

Customer service

Multitasking

Cash handling

Formazione

High school diploma or equivalent

Descrizione del lavoro

Hotel Equities is seeking a Guest Services Representative for the Publisher Hotel in Fredericksburg, VA. You will welcome guests, ensure smooth check-ins/outs, and support daily operations with a service-first mindset.

The role requires strong communication, a professional demeanor, and the ability to work flexible hours, including nights, weekends, and holidays. This position offers a range of benefits and growth opportunities within a leading hospitality company.