Front Desk Agent: Guest Experience & Free Room Nights

Crestview Management, LLC; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability

Vision

Critical Illness

Accidental

401(k) and company match

Paid vacation

Paid holidays

Paid sick days

Free hotel rooms

Hotel discounts

Job summary

Crestview Management, LLC is seeking a Hotel Front Desk Agent to warmly welcome guests, handle check-ins/outs, and answer inquiries. The role involves promoting hotel services and coordinating with housekeeping to ensure guest satisfaction.

The position requires strong communication, multitasking, and meticulous attention to detail. Flexible hours including nights, weekends, and holidays are expected, with opportunities to enhance guest experiences.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in Microsoft Office and hotel reservation software.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and concerns in a timely and professional manner.
• Provide information about the hotel and its amenities.
• Assist with room reservations and changes.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Flexible

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel reservation software

Job description

Crestview Management, LLC is seeking a Hotel Front Desk Agent to warmly welcome guests, handle check-ins/outs, and answer inquiries. The role involves promoting hotel services and coordinating with housekeeping to ensure guest satisfaction.

The position requires strong communication, multitasking, and meticulous attention to detail. Flexible hours including nights, weekends, and holidays are expected, with opportunities to enhance guest experiences.