Front Desk & Guest Experience Specialist

Hotel Equities; Columbia (SC); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Vacation & holiday pay

Same‑day pay available

Employee assistance program

401(k)

Referral program

Job summary

A hospitality management company in Columbia, SC is seeking a Guest Services Representative. This role involves providing excellent customer service, handling guest inquiries, and managing reservations. The ideal candidate will have strong communication and problem-solving skills, and be able to work a flexible schedule. The position offers a competitive hourly pay starting at $15.00, with various employee benefits including vacation pay and a 401(k).

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.

Responsibilities

• Greet and welcome guests upon arrival.
• Accept payment for guests’ accounts at the time of registration.
• Promptly respond to and resolve guest complaints.

Skills

Communication skills

Customer service

Basic mathematical skills

Problem-solving skills

Education

High School diploma or equivalent

Tools

Computer skills

Job description

A hospitality management company in Columbia, SC is seeking a Guest Services Representative. This role involves providing excellent customer service, handling guest inquiries, and managing reservations. The ideal candidate will have strong communication and problem-solving skills, and be able to work a flexible schedule. The position offers a competitive hourly pay starting at $15.00, with various employee benefits including vacation pay and a 401(k).