Guest Services Agent — Front Desk & Concierge

Hotel Equities; Columbia (SC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

Employee Assistance Program

Reduced room rates

Third party perks

Job summary

Hotel Equities in Columbia, SC seeks a friendly Front Desk Associate to welcome guests, handle check-ins/outs, and answer inquiries with accuracy and courtesy. You will process payments, manage reservations, and promote hotel services while providing a superior guest experience.

Responsibilities include resolving guest concerns, maintaining cash and credit handling procedures, and supporting other departments as needed. A flexible schedule, including nights and holidays, is expected.

Qualifications

• High School diploma or equivalent.
• Experience with hotel processes and standards is a plus.
• Strong communication and cash handling skills.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Answer phones and respond to inquiries about reservations and hotel services.
• Resolve guest concerns promptly and professionally.
• Upsell rooms and hotel amenities when appropriate.
• Maintain knowledge of local area and hotel offerings.

Skills

Guest service

Communication

Cash handling

Problem solving

Flexibility

Education

High School diploma

Tools

POS system

Job description

Hotel Equities in Columbia, SC seeks a friendly Front Desk Associate to welcome guests, handle check-ins/outs, and answer inquiries with accuracy and courtesy. You will process payments, manage reservations, and promote hotel services while providing a superior guest experience.

Responsibilities include resolving guest concerns, maintaining cash and credit handling procedures, and supporting other departments as needed. A flexible schedule, including nights and holidays, is expected.