Guest Experience Specialist

Extended Stay America; North Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay!

Vision Insurance

401(k) Savings Plan

Employee Perks Program

Job summary

A well-known hotel chain in North Charleston, South Carolina is seeking a Guest Services Representative. This role involves assisting guests with check-in/out, handling payments, and ensuring a positive experience. Ideal candidates are customer-focused, possess a High School Diploma or GED, and can communicate effectively in English. The position comes with competitive wages and employee perks, including recognition programs and a 401(k) savings plan.

Qualifications

• Must understand and communicate in English proficiently.
• Experience with property management systems is a plus.
• Ability to manage guest-related issues effectively.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain a clean and organized work area at the front desk.
• Engage with guests and resolve issues using the Make it Right process.

Skills

English proficiency

Customer service

Problem-solving

Education

High School Diploma or GED

Tools

Property management system technology

Job description

A well-known hotel chain in North Charleston, South Carolina is seeking a Guest Services Representative. This role involves assisting guests with check-in/out, handling payments, and ensuring a positive experience. Ideal candidates are customer-focused, possess a High School Diploma or GED, and can communicate effectively in English. The position comes with competitive wages and employee perks, including recognition programs and a 401(k) savings plan.