Front Desk Guest Experience Specialist

Highgate; Colorado Springs (CO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Highgate Hotels in Colorado Springs is seeking a Guest Service Agent to provide attentive, courteous service to guests from check-in to checkout, while helping maximize room revenue and occupancy.

You will greet guests, answer inquiries, handle packages, and assist with rate quoting and promotions. The role requires a friendly, efficient, and service-oriented mindset, with flexibility for long hours and physical demands of front desk work.

Qualifications

• Experience in a hotel or related field preferred.
• Customer service oriented with a warm demeanor.
• Proficient in computer systems and front desk software.
• Able to stand for long periods and lift up to 20 pounds.

Responsibilities

• Greet and welcome guests at the Front Desk in line with Highgate Hotel standards.
• Maintain PBX console operation and hotel standards.
• Answer inquiries about services, facilities, and hours.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Balance and prepare shift paperwork and closing duties.

Skills

Customer Service

Communication

Computer skills

Multitasking

Education

High School diploma or equivalent

Job description

Highgate Hotels in Colorado Springs is seeking a Guest Service Agent to provide attentive, courteous service to guests from check-in to checkout, while helping maximize room revenue and occupancy.

You will greet guests, answer inquiries, handle packages, and assist with rate quoting and promotions. The role requires a friendly, efficient, and service-oriented mindset, with flexibility for long hours and physical demands of front desk work.