Front Desk Guest Experience Specialist

Highgate; Colorado Springs (CO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels is seeking a Guest Service Agent for SpringHill Suites Colorado Springs North Air Force Academy to provide attentive, courteous front desk service from check-in to checkout. You will assist guests and help maximize occupancy and revenue while representing Highgate standards.

Responsibilities include greeting guests, handling inquiries, managing reservations, and maintaining logs. A positive attitude, basic computer skills, and reliability are essential for this role.

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent required.
• Customer service experience preferred.
• Computer experience required.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Maintain PBX operations and hotel standards.
• Answer guest inquiries about services, facilities, and hours.
• Ensure logging and delivery of packages, mail, and messages.
• Balance and prepare paperwork for shift close.

Skills

Customer service

Communication

Multitasking

Computer experience

Education

High School diploma

Job description

Highgate Hotels is seeking a Guest Service Agent for SpringHill Suites Colorado Springs North Air Force Academy to provide attentive, courteous front desk service from check-in to checkout. You will assist guests and help maximize occupancy and revenue while representing Highgate standards.

Responsibilities include greeting guests, handling inquiries, managing reservations, and maintaining logs. A positive attitude, basic computer skills, and reliability are essential for this role.