Front Desk & Guest Experience Specialist

Entertainment Travel Associates; Chicago (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Training and ongoing support

Professional environment

Career growth

Competitive compensation

Job summary

Entertainment Travel Associates is seeking a friendly, organized receptionist to welcome visitors and support daily reception operations in a fast-paced office in Chicago, IL. The role emphasizes clear communication, professionalism, and delivering a positive first impression while assisting with a range of administrative tasks.

Ideal candidates excel at multitasking, maintaining an organized workspace, and providing excellent customer service.

Qualifications

• Strong communication and customer service skills.
• Friendly, approachable, and professional demeanor.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize responsibilities.
• Dependable, punctual, and comfortable working in a team.
• Ability to handle inquiries calmly and courteously.
• Previous receptionist or administrative experience is beneficial but not required.

Responsibilities

• Welcome visitors and direct them to the appropriate person or department.
• Respond to general inquiries in a courteous and professional manner.
• Answer and direct incoming telephone calls as needed.
• Assist with appointment scheduling and visitor coordination.
• Maintain a clean, organized, and welcoming reception area.
• Receive and distribute incoming correspondence and deliveries.
• Provide general administrative support to team members.
• Help coordinate daily reception activities and follow established procedures.
• Handle visitor information responsibly and professionally.

Skills

Communication

Customer service

Organizational skills

Multitasking

Punctuality

Team player

Calm under pressure

Reception experience

Job description

Entertainment Travel Associates is seeking a friendly, organized receptionist to welcome visitors and support daily reception operations in a fast-paced office in Chicago, IL. The role emphasizes clear communication, professionalism, and delivering a positive first impression while assisting with a range of administrative tasks.

Ideal candidates excel at multitasking, maintaining an organized workspace, and providing excellent customer service.