Front Desk & Visitor Experience Specialist

Alphabe Insight Inc; Chicago (IL); On-site; USD 42,000 - 49,000; Full time

Job summary

Entertainment Travel Associates in Chicago, IL seeks a welcoming Front Desk Representative to create a positive first impression for visitors and support daily reception activities.

This role offers on-the-job training, opportunities to develop customer service and administrative skills, a collaborative work environment, and pathways for professional growth. Competitive monthly compensation is offered based on experience.

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, professional, and customer-focused attitude.
• Good organizational skills and attention to detail.
• Dependable, punctual, and able to manage multiple priorities.
• Ability to handle routine requests with discretion and professionalism.
• Previous front desk or customer service experience is a plus but not required.

Responsibilities

• Greet visitors professionally and provide a welcoming first point of contact.
• Answer general questions and direct visitors to the appropriate person or department.
• Maintain an organized and presentable reception area.
• Assist with coordinating visitor arrivals and routine front desk activities.
• Provide accurate information about company services and general procedures.
• Support daily administrative tasks and help maintain orderly records.
• Handle inquiries courteously and ensure visitors receive helpful assistance.

Skills

Interpersonal communication

Customer service mindset

Organizational skills

Punctual reliability

Job description

Entertainment Travel Associates in Chicago, IL seeks a welcoming Front Desk Representative to create a positive first impression for visitors and support daily reception activities.

This role offers on-the-job training, opportunities to develop customer service and administrative skills, a collaborative work environment, and pathways for professional growth. Competitive monthly compensation is offered based on experience.