Front Desk Guest Experience Specialist

DHG MAINSTAY INCORPORATED; Chattanooga (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

DHG MAINSTAY INCORPORATED in Chattanooga, TN seeks a customer-focused front desk professional to ensure a memorable guest experience. You will handle check-in/check-out, process payments, maintain records, and respond to guest inquiries with care.

Responsibilities include resolving concerns, explaining hotel policies, promoting the brand, and keeping the lobby tidy and well-stocked. You will report safety or maintenance issues promptly to the appropriate staff.

Responsibilities

• Guest Check-In/Out: Provide efficient, accurate, and friendly guest check-in and check-out services.
• Payment Processing: Handle all payments with attention to detail and accuracy.
• Documentation & Records: Maintain room registration records, charges, credit transactions, and manage customer service and maintenance requests.
• Guest Assistance: Offer helpful guidance and resolve guest inquiries and issues with care.
• Customer Relations: Address and resolve any customer concerns to ensure satisfaction.
• Hotel Information: Answer questions about hotel policies and services.
• Property Promotion: Positively represent and promote the hotel brand and image.
• Lobby & Desk Maintenance: Keep the front desk area clean, organized, visually appealing, and stocked with supplies.
• Safety & Maintenance Reporting: Report any maintenance, security, or safety concerns to the appropriate staff.

Job description

DHG MAINSTAY INCORPORATED in Chattanooga, TN seeks a customer-focused front desk professional to ensure a memorable guest experience. You will handle check-in/check-out, process payments, maintain records, and respond to guest inquiries with care.

Responsibilities include resolving concerns, explaining hotel policies, promoting the brand, and keeping the lobby tidy and well-stocked. You will report safety or maintenance issues promptly to the appropriate staff.