Part-Time Front Desk Guest Service Agent @ MainStay Suites Chattanooga

Dawes Hospitality; Chattanooga (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Dawes Hospitality in Chattanooga seeks a friendly front desk associate to deliver a memorable guest experience. You will check guests in and out efficiently, process payments, and maintain accurate registration records while representing the hotel brand with professionalism.

You will answer questions about services, assist with maintenance and safety concerns, promote the hotel amenities, keep the lobby area neat, and ensure guests feel welcomed from arrival to departure.

Job description

Ensure a memorable guest experience through exceptional customer service.

Key Responsibilities

• Guest Check-In/Out: Provide efficient, accurate, and friendly guest check-in and check-out services.
• Payment Processing: Handle all payments with attention to detail and accuracy.
• Documentation & Records: Maintain room registration records, charges, credit transactions, and manage customer service and maintenance requests.
• Guest Assistance: Offer helpful guidance and resolve guest inquiries and issues with care.
• Customer Relations: Address and resolve any customer concerns to ensure satisfaction.
• Hotel Information: Answer questions about hotel policies and services.
• Property Promotion: Positively represent and promote the hotel brand and image.
• Lobby & Desk Maintenance: Keep the front desk area clean, organized, visually appealing, and stocked with supplies.
• Safety & Maintenance Reporting: Report any maintenance, security, or safety concerns to the appropriate staff.