Hotel Front Desk Customer Service Associate

Eco Properties LLC; Chattanooga (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discounts at IHG properties

Paid Time Off (PTO)

Yearly holiday bonus

Job summary

Eco Properties LLC is seeking a Full-Time Front Desk Representative for the Holiday Inn in downtown Chattanooga, TN. You’ll greet guests, check them in and out, answer calls, manage reservations, and collaborate with departments to ensure smooth operations.

The ideal candidate has prior hotel front desk experience, is familiar with Opera PMS, delivers outstanding customer service, and can multitask under pressure. Open availability, including weekends and holidays, is required.

Qualifications

• Hotel front desk experience required.
• Experience with Opera PMS strongly preferred.
• Excellent customer service and communication skills.
• Ability to multitask and remain calm under pressure.
• Must have open availability, including days, evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Check guests in and out using proper procedures.
• Answer incoming phone calls and assist with guest inquiries.
• Make and manage reservations.
• Provide prompt and courteous service, resolving any issues to ensure guest satisfaction.
• Collaborate with other departments to ensure smooth operations.

Skills

Front desk experience

Customer service

Communication

Tools

Opera PMS

Job description

Location:Holiday Inn, 434 Chestnut Street, Chattanooga, TN 37402

We are currently seeking aFull-Time Front Desk Representativeto join our team at the Holiday Inn in downtown Chattanooga. If you’re passionate about hospitality, committed to delivering top-tier guest service, and thrive in a fast-paced environment, we’d love to meet you!

Responsibilities:

Greet and welcome guests with professionalism and warmth

Check guests in and out using proper procedures

Answer incoming phone calls and assist with guest inquiries

Make and manage reservations

Provide prompt and courteous service, resolving any issues to ensure guest satisfaction

Collaborate with other departments to ensure smooth operations

Requirements:

Previous hotel front desk experience required

Experience withOpera PMSis strongly preferred

Excellent customer service and communication skills

Ability to multitask and remain calm under pressure

Must have open availability, including days, evenings, weekends, and holidays

Employee discountsat all IHG properties worldwide (after 60 days)

Paid Time Off (PTO)

Yearly holiday bonusin December

Opportunity for growth in a global hospitality brand