Front Desk Guest Experience Specialist

remingtonhotelscareers; Charleston (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

Remington Hotels in Charleston, WV is seeking a Front Desk Agent to warmly greet guests and efficiently manage check-ins and check-outs. You will assist with pre-registration and block reservations when needed, and you should know how to post charges accurately using the Front Office system.

The role requires knowledge of hotel rates and discounts, the ability to handle same-day reservations, and adherence to cancellation and relocation procedures.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Work ethic

Team player

Flexible hours

Job description

Remington Hotels in Charleston, WV is seeking a Front Desk Agent to warmly greet guests and efficiently manage check-ins and check-outs. You will assist with pre-registration and block reservations when needed, and you should know how to post charges accurately using the Front Office system.

The role requires knowledge of hotel rates and discounts, the ability to handle same-day reservations, and adherence to cancellation and relocation procedures.