Guest Experience Coordinator - Front Desk

Remington Hospitality; Arizona; On-site; USD 32,000 - 45,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations when needed.

You will post charges accurately, manage cash, and maintain a working knowledge of the Front Office system. You will review reservations with special requests, apply rates and discounts, and handle same-day bookings, cancellations, and relocations as required.

Responsibilities

• Greet and check guests in and out, assist with pre-registration and blocking reservations as needed.
• Post charges promptly and accurately to the correct guest accounts.
• Maintain complete working knowledge of the Front Office system and daily transactions.
• Handle cash, checks and credit card payments and make change accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Manage same-day reservations, cancellations and relocation procedures as required.

Job description

Remington Hospitality is seeking a Front Desk Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations when needed.

You will post charges accurately, manage cash, and maintain a working knowledge of the Front Office system. You will review reservations with special requests, apply rates and discounts, and handle same-day bookings, cancellations, and relocations as required.