Front Desk Guest Experience Specialist

Workstream; Carrboro (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

Workstream in Carrboro, North Carolina is seeking a Guest Service Agent to perform essential front desk duties while ensuring excellent customer service. Responsibilities include managing guest relations, resolving complaints, and handling room reservations efficiently.

The ideal candidate will have a passion for service, attention to detail, and at least one year of experience in a similar role. Flexibility in hours is required, including weekends and holidays.

Qualifications

• Minimum of 1 year of guest service experience in a similar property.
• Ability to stand for long periods.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Perform front desk duties as per hotel standards.
• Manage guest relations and resolve complaints.
• Conduct regular checks on guest room availability.

Skills

Customer service

Attention to detail

Multitasking

Problem-solving

Education

High School diploma or equivalent

Job description

Workstream in Carrboro, North Carolina is seeking a Guest Service Agent to perform essential front desk duties while ensuring excellent customer service. Responsibilities include managing guest relations, resolving complaints, and handling room reservations efficiently.

The ideal candidate will have a passion for service, attention to detail, and at least one year of experience in a similar role. Flexibility in hours is required, including weekends and holidays.