Guest Experience Specialist

Hilton Durham near Duke University; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

A leading hotel near a major university in North Carolina seeks a Front Desk Agent. Responsibilities include greeting guests, managing check-ins and check-outs, and resolving guest inquiries. Ideal candidates should possess strong customer service and communication skills, alongside mathematical abilities for accurate account management. Benefits include health insurance, 401(k), and various discounts. Join a diverse team dedicated to providing exceptional service.

Qualifications

• Strong customer service skills required to handle guest inquiries.
• Effective communication skills for interactions with guests and team members.
• Mathematical ability to perform calculations accurately.
• Prior hospitality experience preferred but not mandatory.

Responsibilities

• Greet and register guests with a friendly welcome.
• Complete guest registration and manage accounts.
• Resolve guest complaints and ensure satisfaction.
• Maintain cleanliness and organization in the front office.
• Follow safety and security protocols.

Skills

Customer service

Communication

Mathematical skills

Conflict resolution

Education

High school diploma or equivalent

Job description

A leading hotel near a major university in North Carolina seeks a Front Desk Agent. Responsibilities include greeting guests, managing check-ins and check-outs, and resolving guest inquiries. Ideal candidates should possess strong customer service and communication skills, alongside mathematical abilities for accurate account management. Benefits include health insurance, 401(k), and various discounts. Join a diverse team dedicated to providing exceptional service.