Guest Experience Agent — Front Desk

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Hotel Discounts

Paid Time Off

Employee Assistance

Job summary

Northwood Hospitality LLC in Charlotte, NC is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and ensuring smooth check-in and check-out processes.

You will handle reservations, guest inquiries, and administrative tasks while maintaining accurate records and a welcoming front office. The role requires multitasking, strong communication, and a professional demeanor in a fast-paced hospitality setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks.
• Attention to detail and accuracy.
• Basic computer skills, including proficiency in property management systems.
• Previous experience in the hospitality industry preferred.

Responsibilities

• Greet and assist guests during check-in/check-out; manage room assignments and payments.
• Process reservations and cancellations; update guest records.
• Answer phone calls and respond to emails; maintain front desk area and follow policies.

Skills

Communication

Customer service

Multitasking

Attention to detail

Basic computer skills

Hospitality experience

Tools

PMS

Job description

Northwood Hospitality LLC in Charlotte, NC is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and ensuring smooth check-in and check-out processes.

You will handle reservations, guest inquiries, and administrative tasks while maintaining accurate records and a welcoming front office. The role requires multitasking, strong communication, and a professional demeanor in a fast-paced hospitality setting.