Front Desk & Guest Experience Specialist

Camping World; Biloxi (MS); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Health, dental, vision insurance

Discounts

Job summary

Camping World is seeking a Receptionist for our growing team. You will be a key contributor to providing a meaningful customer experience.

We are looking for someone with a proven track record and desire to grow within our organization. The role involves greeting customers, handling front desk duties, coordinating calls, directing VIP appointments, and maintaining a professional front desk presence to support sales teams.

Qualifications

• High school education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills with the ability to multitask.
• Ability to effectively respond to and meet the needs of a diverse client base.

Responsibilities

• First point of contact for customers
• Greet and welcome customers
• Set tone for a positive customer experience
• Check in VIP appointments and direct customers to the appropriate team member(s)
• Coordinate front desk activities including answering and directing incoming phone calls
• Track incoming sales calls in our CRM
• Maintain a strong work ethic with total commitment to success every day
• Assist customers with any questions directed to the reception desk
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary

Skills

Customer service

Interpersonal skills

Communication

Multitasking

MS Office

Education

High school diploma

Tools

MS Office

Job description

Camping World is seeking a Receptionist for our growing team. You will be a key contributor to providing a meaningful customer experience.

We are looking for someone with a proven track record and desire to grow within our organization. The role involves greeting customers, handling front desk duties, coordinating calls, directing VIP appointments, and maintaining a professional front desk presence to support sales teams.