Guest Experience Specialist — Front Desk

Camping World; Albuquerque (NM); On-site; USD 19,286 - 23,171; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job training opportunities

Job summary

Camping World is seeking a Receptionist to be the first point of contact for customers, greet guests, and set a positive tone at the front desk. You will coordinate check-ins, direct customers to the right team, and handle incoming calls with professionalism.

This role emphasizes reliability, initiative and teamwork, with opportunities for growth and access to a comprehensive benefits package including PTO, 401(k), EAP, Good Sam Roadside, discounts, and tuition reimbursement.

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills with the ability to multitask.
• Ability to effectively respond to and meet the needs of a diverse client base.
• Computer skills: MS Office.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Customer service

Interpersonal skills

Presentation skills

Relationship building

Organizational skills

Multitasking

Initiative

Leadership

Reliability

Education

High School diploma

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact for customers, greet guests, and set a positive tone at the front desk. You will coordinate check-ins, direct customers to the right team, and handle incoming calls with professionalism.

This role emphasizes reliability, initiative and teamwork, with opportunities for growth and access to a comprehensive benefits package including PTO, 401(k), EAP, Good Sam Roadside, discounts, and tuition reimbursement.