Front Desk Lead: Customer Experience & VIP Check-In

Talentify; Arizona; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

Paid time off

Job summary

Camping World in the United States is seeking a Receptionist to join our growing team. You will be the first point of contact for customers and set the tone for a positive experience.

The role requires a high school diploma, strong customer service skills, and the ability to multitask at a busy front desk. Training and growth opportunities are available as you support the team and assist customers with inquiries.

Qualifications

• High School education or equivalent.
• Experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.
• Strong organizational skills with the ability to multitask.
• Computer skills: MS Office.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.

Responsibilities

• First point of contact for customers
• Greet and welcome customers
• Set tone for a positive customer experience
• Check in VIP appointments and direct customers to the appropriate team member(s)
• Coordinate front desk activities including answering and directing incoming phone calls
• Track incoming sales calls in our CRM
• Maintain a strong work ethic with total commitment to success every day
• Assist customers with any questions directed to the reception desk
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary

Skills

Customer service

Interpersonal skills

Initiative & leadership

Reliability

multitask

Office software

Education

High School diploma

Tools

MS Office

Job description

Camping World in the United States is seeking a Receptionist to join our growing team. You will be the first point of contact for customers and set the tone for a positive experience.

The role requires a high school diploma, strong customer service skills, and the ability to multitask at a busy front desk. Training and growth opportunities are available as you support the team and assist customers with inquiries.