AM Front Desk Guest Services Associate

Hilton Garden Inn Hotel

Independence (MO)

On-site

USD 28,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

401(k) with company match

Growth potential

Travel perks & discounts

Earned wage access via DailyPay

Job summary

The Hilton Garden Inn Hotel, managed by O'Reilly Hospitality Management, is looking for a Guest Service Representative. You will be the warm welcome for our guests, assisting with registration, inquiries, and billing processes. Our ideal candidate has strong leadership and communication skills, with a preference for hospitality experience.

Enjoy a supportive work environment, growth opportunities, and travel perks. Join our committed team dedicated to empowering its members!

Qualifications

Hospitality customer service experience preferred.

Responsibilities

Warmly greet guests and assist with registration and room assignments.
Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
Manage room availability, guest accounts, and billing.
Post charges, process payments, and make change.
Make reservations and handle guest requests, including safekeeping of valuables.
Communicate effectively with other departments.
Follow hotel credit policies and ensure accurate cash handling.
Support team members and take on additional responsibilities as needed.