Front Desk & Guest Experience Specialist

SPRINGHILL SUITES - CHATTANOOGA/CAMERON; Chattanooga (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off (PTO & holidays)

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is hiring a Guest Service Representative to join our on-site team. You will manage the front desk, assist guests with check-in/out, and respond to inquiries while ensuring a welcoming experience.

Responsibilities include handling reservations, payments, and guest loyalty program participation, all while upholding privacy and security standards and supporting other departments as needed.

Qualifications

• Prior customer service, sales, reservations, or guest-relations experience is preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills are required.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.

Skills

Communication

Problem-solving

Conflict-resolution

Computer skills

Education

High School Diploma or Equivalent

Job description

LBA Hospitality is hiring a Guest Service Representative to join our on-site team. You will manage the front desk, assist guests with check-in/out, and respond to inquiries while ensuring a welcoming experience.

Responsibilities include handling reservations, payments, and guest loyalty program participation, all while upholding privacy and security standards and supporting other departments as needed.