Guest Experience Front Desk Agent — Flexible Schedule

Nara Hotels, Inc.; Anaheim (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Nara Hotels, Inc. in Anaheim, CA is hiring a Full-Time Hotel Front Desk Agent to greet guests and manage the front desk operations, including check-in, check-out, reservations, and guest inquiries.

The ideal candidate is friendly, professional, and organized, with experience using hotel PMS like Opera or RoomKeyPMS, strong communication skills, and a customer-first attitude. Flexible availability is preferred.

Join our team to deliver exceptional service and help create memorable stays for guests.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year of customer service experience preferred.
• Experience with hotel reservation systems (Opera, RoomKeyPMS) preferred.
• Strong communication and multitasking skills.

Responsibilities

• Perform all check-in and check-out procedures efficiently and professionally.
• Manage reservations made online and by phone.
• Process payments and verify guest credit card information.
• Register guests with stay dates and contact details.
• Assist guests with inquiries and coordinate with housekeeping.
• Promote hotel facilities and services when appropriate.
• Maintain up-to-date records of reservations and payments.
• Assist with front desk and guest-service duties as needed.

Skills

Customer service

Communication skills

Organization

Independence

Teamwork

Education

High school diploma

Tools

Opera

RoomKeyPMS

Job description

Nara Hotels, Inc. in Anaheim, CA is hiring a Full-Time Hotel Front Desk Agent to greet guests and manage the front desk operations, including check-in, check-out, reservations, and guest inquiries.

The ideal candidate is friendly, professional, and organized, with experience using hotel PMS like Opera or RoomKeyPMS, strong communication skills, and a customer-first attitude. Flexible availability is preferred.

Join our team to deliver exceptional service and help create memorable stays for guests.