Front Desk & Guest Experience Lead - Flexible Schedule

The Lash Lounge; Crystal Heights (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

The Lash Lounge is seeking a Front Desk Expert for a full-time role in our studio. You will greet clients, book appointments, answer calls and emails, and manage client records in our booking system, while handling payments and delivering exceptional service.

The ideal candidate will have strong communication and customer-service skills, experience in a customer-facing role, and comfort with booking software.

Qualifications

• Excellent communication and customer service skills.
• Prior experience in a customer-facing role.
• Proficiency in computer and booking systems.
• Sales; we are a membership based salon with retail.
• Ability to multitask and remain organized in a fast-paced environment
• Flexibility to work evenings and weekends as needed.

Responsibilities

• Greet clients in a friendly and professional manner.
• Book appointments and manage the scheduling system.
• Answer phone calls and emails and provide information.
• Maintain client information in the booking system and process transactions.
• Deliver excellent customer service and assist with retail sales.

Skills

Customer service

Communication

Multitasking

Flexibility

Tools

Booking software

POS system

Job description

The Lash Lounge is seeking a Front Desk Expert for a full-time role in our studio. You will greet clients, book appointments, answer calls and emails, and manage client records in our booking system, while handling payments and delivering exceptional service.

The ideal candidate will have strong communication and customer-service skills, experience in a customer-facing role, and comfort with booking software.