Front Desk & Guest Experience Lead

The Sage Group; New York (NY); On-site; USD 112,000 - 150,000; Full time

Job summary

The Sage Group in New York seeks a Workplace Experience Coordinator, Front Reception to be the first point of contact for guests, visitors, and employees at our headquarters. This on-site role involves greeting, check-in, directing traffic, and supporting the broader hospitality team.

You will assist with scheduling, space upkeep, event setup, and programming across the EBC and Wellness Center; the ideal candidate has front desk or hospitality experience, stays calm under pressure, and

Qualifications

• 2-3 years of experience at a front desk, reception, concierge, or similar guest-facing role in workplace operations, hospitality, or customer service
• Bachelor's degree or equivalent experience preferred
• Ability to lift 25 pounds repeatedly and stand at least 3 hours per day
• Demonstrates warmth, professionalism, and strong communication with hosts, security, facilities, and leadership

Responsibilities

• Front reception and guest support: staff the front desk, greet and check in arrivals, issue visitor badges, escort guests to rooms
• Traffic coordination: manage daily flow, track arrivals, handle deliveries, field inquiries
• Guest support: offer beverages, provide directions, assist with Wi‑Fi and meeting needs
• Scheduling support: assist with meeting and event scheduling with Workplace Experience Lead and admin teams
• Space & facility upkeep: walk-throughs, reset rooms, restock supplies, support cleanliness with Facilities
• Event support: room setup/breakdown, ensure technologies & amenities are configured
• Program assistance: support Experience Enrichment programming, registrations, and check-in
• Administrative support: maintain visitor logs and daily front desk notes, prepare monthly reports

Skills

Front desk / reception experience

Hospitality-focused service

Customer service oriented

Communication skills

Stays calm under pressure

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office / Google Workspace

Visitor management system

Scheduling software

Job description

The Sage Group in New York seeks a Workplace Experience Coordinator, Front Reception to be the first point of contact for guests, visitors, and employees at our headquarters. This on-site role involves greeting, check-in, directing traffic, and supporting the broader hospitality team.

You will assist with scheduling, space upkeep, event setup, and programming across the EBC and Wellness Center; the ideal candidate has front desk or hospitality experience, stays calm under pressure, and