Front Desk & Guest Experience Lead

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant in Houston seeks a Front Office Manager to lead the front desk team and ensure exceptional guest satisfaction. You will supervise overnight staff, manage check-ins/outs, and coordinate with valet, housekeeping, and engineering to maintain top-tier service standards.

You will oversee billing accuracy, guest accounts, and nightly operations, while guiding the team with policies and conduct.

Qualifications

• Experience managing front desk operations and supervising staff.
• Proven ability to deliver excellent guest service and resolve issues.
• Familiarity with hotel billing and guest accounts processes.

Responsibilities

• Manage front office and overnight employees.
• Oversee guest check-in/check-out and distribution of room keys.
• Ensure billing accuracy and direct billing processes.
• Respond to guest issues in a timely and friendly manner.
• Coordinate with Housekeeping and Engineering for room readiness.
• Schedule staff and participate in daily/weekly meetings.
• Liaison between Front Office and Valet services.
• Ensure VIP arrivals receive appropriate amenities and special services.

Skills

Customer service

Front office management

Team leadership

Communication

Billing and accounts

Tools

Mews PMS

Job description

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant in Houston seeks a Front Office Manager to lead the front desk team and ensure exceptional guest satisfaction. You will supervise overnight staff, manage check-ins/outs, and coordinate with valet, housekeeping, and engineering to maintain top-tier service standards.

You will oversee billing accuracy, guest accounts, and nightly operations, while guiding the team with policies and conduct.