Front Desk Experience Lead

La Colombe D’or; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

La Colombe D’or in Houston seeks a Front Office Manager to lead the front desk team and ensure exceptional guest satisfaction. You will train, supervise, and motivate staff, oversee check-in/check-out, billing, and guest services, and coordinate with housekeeping and maintenance to uphold hotel standards.

Responsibilities include scheduling, collaboration with valet services, managing guest charges, addressing complaints promptly, and acting as the liaison between Front Office and other

Responsibilities

• Manage front office and overnight employees.
• Run operations to provide excellent guest services.
• Train and enforce front office policies and conduct rules.
• Manage third-party valet services per hotel policies.
• Welcome guests, check-in/check-out, issue room keys, explain amenities.
• Billing and collect payments; maintain guest ledger.
• Respond to guests’ issues and complaints promptly.
• Explain local amenities and attractions to guests.
• Coordinate with Housekeeping and Engineering to ensure room readiness.
• Oversee weekly staff scheduling to ensure proper shifts.
• Liaise between Front Office and Valet.
• Monitor PMS 'Mews' for reservations, availability, status, billing.
• Be the focus for guest relations and VIPs.

Job description

La Colombe D’or in Houston seeks a Front Office Manager to lead the front desk team and ensure exceptional guest satisfaction. You will train, supervise, and motivate staff, oversee check-in/check-out, billing, and guest services, and coordinate with housekeeping and maintenance to uphold hotel standards.

Responsibilities include scheduling, collaboration with valet services, managing guest charges, addressing complaints promptly, and acting as the liaison between Front Office and other