Luxury Guest Experience Concierge - Flexible Schedule

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant; Houston (TX); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

La Colombe d’Or Hotel and Tonight & Tomorrow Restaurant seeks a Hotel Ambassador to enhance guest experiences from check-in to departure. You will greet guests, handle requests, and coordinate dining and minibar services within a luxury setting.

The role requires professional communication, attention to detail, and the ability to manage reservations, inquiries, and safety procedures in a high-end environment.

Responsabilidades

• Welcome guests entering La Colombe d’Or and escort to the appropriate area.
• Be present on the lobby floor and greet guests by name in public areas and while handling requests.
• Speak to guests with clear, professional, and respectful language at all times.
• Efficiently check-in and check-out guests, process payments, apply credits, and use the Property Management System accurately.
• Handle guest inquiries and special arrangements with attention to detail and timeliness.
• Take in-room dining calls and orders with in-depth knowledge of food and beverage menus.
• Maintain hospitality and professionalism, accommodating special requests whenever possible.
• Resolve guest complaints promptly and professionally.
• Assist guests with hotel services inquiries, hours, events, directions, etc.
• Answer phone calls to place reservations, promote and upsell hotel services, amenities, and packages.
• Keep the front of house clean and organized to reflect luxury standards.
• Uphold security and privacy standards to ensure guest safety and confidentiality.
• Foster a friendly, professional, luxury-oriented atmosphere for guests.
• Be familiar with emergency procedures, safety, and critical thinking.
• Promote safety by observing, correcting and reporting hazards promptly.
• Assist guests with restaurant reservations and seating arrangements
• Re-stock minibar for guest rooms

Descripción del empleo

La Colombe d’Or Hotel and Tonight & Tomorrow Restaurant seeks a Hotel Ambassador to enhance guest experiences from check-in to departure. You will greet guests, handle requests, and coordinate dining and minibar services within a luxury setting.

The role requires professional communication, attention to detail, and the ability to manage reservations, inquiries, and safety procedures in a high-end environment.