Front Desk Guest Experience Lead

Holiday Inn Express Carmel Westfield; Carmel (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) participation

Paid Time Off

Job summary

Holiday Inn Express Carmel Westfield is seeking a Guest Services Manager to lead the front office team. This role emphasizes providing warm, personalized service and managing front desk operations, guest satisfaction, and team performance.

Ideal candidates have a minimum of 2-3 years of experience in hotel operations, strong leadership skills, and the ability to handle guest concerns efficiently. A commitment to excellence and a passion for hospitality is essential.

Benefits include medical, dental, vision insurance, retirement plans, and paid time off.

Qualifications

• Minimum of 2-3 years of front desk or hotel operations experience.
• Prior supervisory or management experience preferred.
• Proficient in hotel property management systems.

Responsibilities

• Lead and inspire the front office team.
• Act as the primary point of contact for guest concerns.
• Manage daily front desk operations.
• Train, coach, and develop front desk associates.

Skills

Leadership skills

Verbal communication

Problem-solving skills

Multitasking abilities

Customer service

Education

High school diploma or equivalent

Hospitality or business management training

Tools

Hotel property management systems

Job description

Holiday Inn Express Carmel Westfield is seeking a Guest Services Manager to lead the front office team. This role emphasizes providing warm, personalized service and managing front desk operations, guest satisfaction, and team performance.

Ideal candidates have a minimum of 2-3 years of experience in hotel operations, strong leadership skills, and the ability to handle guest concerns efficiently. A commitment to excellence and a passion for hospitality is essential.

Benefits include medical, dental, vision insurance, retirement plans, and paid time off.