Guest Services Agent – Front Desk & Reservations

Schahet Hotels; Carmel (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Insurance

Medical

Dental

Vision

VPS

Employee Discount

Employee Assistance Program

401K w/ Match

Life Insurance

Job summary

Homewood Suites Indianapolis Carmel, part of Schahet Hotels, seeks a Guest Service Representative who is attentive, engaging, and service‑oriented to join our team. As the first in-person contact for guests, you will greet guests, handle check‑in/out, answer questions, take reservations, update room status, and uphold brand standards with courtesy and clear communication.

The ideal candidate has hospitality and customer service experience, cash handling skills, strong attention to detail, and

Qualifications

• One year of hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Organization skills.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
• Follow all cash and credit card procedures required by Schahet and brand standard
• Answer questions and give directions
• Answers phones and make reservations
• Update housekeeping room status
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met

Skills

Hospitality experience

Customer service

Cash handling

Attention to detail

Organization

Flexible shifts

Job description

Homewood Suites Indianapolis Carmel, part of Schahet Hotels, seeks a Guest Service Representative who is attentive, engaging, and service‑oriented to join our team. As the first in-person contact for guests, you will greet guests, handle check‑in/out, answer questions, take reservations, update room status, and uphold brand standards with courtesy and clear communication.

The ideal candidate has hospitality and customer service experience, cash handling skills, strong attention to detail, and