Guest Experience Leader - Front Desk Operations

Courtyard Noblesville; Noblesville (IN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Merit Increase

Paid Vacation

Flex Days

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

MHG Hotels LLC is seeking a Front Office Manager in Noblesville, IN to lead the front desk team and deliver exceptional guest experiences. You will manage check-ins/outs, handle guest requests, and ensure accurate billing while modeling a welcoming, professional presence for all guests.

The role emphasizes staff leadership, clear communication, and a commitment to service excellence in a busy hotel environment. On-site position with full benefits and advancement opportunities.

Qualifications

• The Front Office Manager role requires standing for long periods and attention to detail.
• Experience in guest services and hotel operations with a focus on front desk activities.
• Strong leadership and interpersonal skills for team guidance.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Lead and coach front desk staff, ensuring consistent service quality.
• Process guest check-ins/check-outs and verify guest identity.
• Respond to guest requests and secure payments while reviewing billing.
• Communicate Front Desk goals and daily priorities to staff.

Skills

Front desk leadership

Customer service

Staff training

Communication

Job description

MHG Hotels LLC is seeking a Front Office Manager in Noblesville, IN to lead the front desk team and deliver exceptional guest experiences. You will manage check-ins/outs, handle guest requests, and ensure accurate billing while modeling a welcoming, professional presence for all guests.

The role emphasizes staff leadership, clear communication, and a commitment to service excellence in a busy hotel environment. On-site position with full benefits and advancement opportunities.