Hotel Front Desk: Guest Experience Pro

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 36,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts in Newark is seeking a friendly Guest Services Agent to greet, register, and assist guests throughout their stay, ensuring smooth check-in and checkout.

You will answer questions, promote hotel services, handle payments and share local recommendations while maintaining high hospitality standards.

Join a team focused on outstanding guest service and financial profitability, with opportunities to up-sell services and contribute to a positive guest experience.

Qualifications

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Job description

Crescent Hotels & Resorts in Newark is seeking a friendly Guest Services Agent to greet, register, and assist guests throughout their stay, ensuring smooth check-in and checkout.

You will answer questions, promote hotel services, handle payments and share local recommendations while maintaining high hospitality standards.

Join a team focused on outstanding guest service and financial profitability, with opportunities to up-sell services and contribute to a positive guest experience.