Front Desk Agent: Create Memorable Guest Moments

Millennium Hotels; Boston (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

The Bostonian, part of Millennium Hotels, is seeking a Front Desk Agent to be the face of our onsite Boston hotel. You will manage guest arrivals and departures, assist with reservations, and ensure every interaction reflects our commitment to exceptional hospitality.

This role is ideal for someone personable, detail-oriented, and passionate about guest service in a fast-paced environment. Join a team that values hospitality, ownership, and collaborative problem-solving as you support daily

Qualifications

• Previous customer service or hospitality experience preferred.

Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression.
• Complete guest check-in and check-out procedures efficiently and accurately.
• Respond to guest questions, requests, and concerns with a solutions-first mindset.
• Anticipate guest needs and provide personalized recommendations and assistance.
• Handle guest complaints professionally, escalating concerns to management when appropriate.
• Maintain a high level of service throughout every stage of the guest journey.

Job description

The Bostonian, part of Millennium Hotels, is seeking a Front Desk Agent to be the face of our onsite Boston hotel. You will manage guest arrivals and departures, assist with reservations, and ensure every interaction reflects our commitment to exceptional hospitality.

This role is ideal for someone personable, detail-oriented, and passionate about guest service in a fast-paced environment. Join a team that values hospitality, ownership, and collaborative problem-solving as you support daily