Front Desk & Guest Experience Coordinator

Atria Senior Living, Inc.; Plainview (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid holidays & PTO

401(k) employer match

Tuition reimbursement

Mentoring opportunities

Employee recognition programs

Referral programs

Employee discounts

Job summary

Atria Senior Living, Inc. is seeking a customer-oriented receptionist to join our team in Plainview, NY. The role involves answering calls, greeting visitors, managing communications, and supporting daily office operations in a residential community.

Responsibilities include message handling, reservations, calendar updates, mail and supply management, and flexible scheduling. Training is provided; benefits support work-life balance and growth opportunities.

Qualifications

• High school diploma or GED or equivalent.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions and memos; write simple correspondence.
• Able to perform basic arithmetic (two-digit numbers; operations with tens/hundreds).
• Able to follow written or oral instructions and handle standard situations.

Responsibilities

• Answer incoming calls in a cheerful, marketing-oriented way and forward to staff.
• Retrieve and forward voicemail messages.
• Take/deliver messages or transfer calls as needed.
• Provide community information, directions, and general queries to callers.
• Greet on-site visitors and coordinate with staff on arrivals.
• Coordinate guestroom reservations.
• Maintain current list of residents hospitalized and update calendars.
• Handle mail, publications, and office supplies.
• Collect rent checks and assist bookkeeping with billing.
• May drive the community vehicle if required.

Skills

Communication

Telephone etiquette

Multitasking

Customer service

Attention to detail

Education

High school diploma or GED

First Aid and CPR certification

Completion of company training programs

Tools

Telephone system

Office equipment

Job description

Atria Senior Living, Inc. is seeking a customer-oriented receptionist to join our team in Plainview, NY. The role involves answering calls, greeting visitors, managing communications, and supporting daily office operations in a residential community.

Responsibilities include message handling, reservations, calendar updates, mail and supply management, and flexible scheduling. Training is provided; benefits support work-life balance and growth opportunities.