Front Desk & Guest Experience Specialist

Atria Senior Living, Inc.; Tucson (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Atria Senior Living, Inc. is seeking a front desk/clerical assistant to handle daily reception duties at the community. You will greet guests, answer calls, relay messages, and support staff with scheduling and basic administrative tasks.

The role involves coordinating reservations, handling mail and deliveries, and assisting with essential office operations. Flexibility with shifts and customer service orientation are important.

Qualifications

• High school diploma or GED or equivalent experience.
• Basic First Aid and CPR certification where required.
• Must complete all Atria training programs.
• Able to read and comprehend simple instructions and memos.
• Ability to perform basic math operations.
• Able to follow detailed but routine written or oral instructions.
• Able to operate telephone, fax, photocopier and related office controls.
• Able to work varied schedules and shifts.

Responsibilities

• Answer calls cheerfully and forward to appropriate personnel.
• Retrieve voicemails and forward messages.
• Take and deliver messages or route to voicemail.
• Provide general information and directions to callers.
• Welcome on-site visitors and announce them to staff.
• Coordinate guestroom reservations.
• Maintain hospital list of residents and calendars.
• Handle mail, deliveries, and necessary publications.
• Distribute communications and collect payments as needed.
• Operate and maintain office machines; fax and copy as required.
• Prepare documents and reports; file, photocopy, and collate.
• Order, receive, and maintain office supplies.
• Collect rent and meal payments; assist bookkeeping.
• May transport the company vehicle for community needs.
• Other duties as assigned.

Skills

High school diploma

First Aid & CPR

Training completion

Reading & writing

Basic math

Following instructions

Multitasking

Operating office equipment

Education

High school diploma or GED

Job description

Atria Senior Living, Inc. is seeking a front desk/clerical assistant to handle daily reception duties at the community. You will greet guests, answer calls, relay messages, and support staff with scheduling and basic administrative tasks.

The role involves coordinating reservations, handling mail and deliveries, and assisting with essential office operations. Flexibility with shifts and customer service orientation are important.