Front Desk & Guest Experience Coordinator

Viticus Group; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employer-paid benefits

401(k) with match

Professional development

Work-life balance

Job summary

Viticus Group in Nashville seeks a Front Desk Representative to deliver exceptional customer service, greet clients, manage administrative needs, and coordinate beverages and snacks. The role reports to the Client Services Supervisor and requires flexibility, including weekends and holidays.

Requirements include a high school diploma and at least two years in customer service, with strong communication, organization, and multitasking abilities in a fast-paced setting. Travel may be required.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years' experience in Customer Service.
• Strong written and verbal communication skills.
• Proficient in MS Office programs (Word/Excel/PowerPoint/Outlook).
• Ability to multi-task in a busy front-desk environment.

Responsibilities

• Guest/Client Assistance: help with name badges, printing, and needs.
• Licensing/Certification: ServSafe or equivalent required within 30 days.
• Inventory Management: stock coolers, monitor freshness, order supplies.
• Event Coordination: support calendar, setup, and breakdown.
• Vendor & Client Relations: professional communication with vendors/clients.
• Facility Management: maintain coffee stations, cleaning, SOPs compliance.
• Team Coordination: collaborate, delegate tasks, and coordinate schedules.
• Professional Conduct: maintain courteous demeanor and adhere to policies.
• Marketing Support: assist marketing efforts and data collection.
• Transportation Support: assist with logistics for events and participants.
• General Support: data entry, operations records, cross-department assistance.

Skills

Clear communication

Written communication

Verbal communication

MS Office

Organization

Time management

Professional demeanor

Customer focus

Team collaboration

Travel readiness

Education

High School diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Viticus Group in Nashville seeks a Front Desk Representative to deliver exceptional customer service, greet clients, manage administrative needs, and coordinate beverages and snacks. The role reports to the Client Services Supervisor and requires flexibility, including weekends and holidays.

Requirements include a high school diploma and at least two years in customer service, with strong communication, organization, and multitasking abilities in a fast-paced setting. Travel may be required.