Front Desk & Guest Experience Coordinator

Fleet Farm; Appleton (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Fleet Farm is seeking a Receptionist at its Store Support Center in Appleton, Wisconsin. You will be the welcoming first point of contact for visitors, vendors, candidates, and associates, handling front desk duties and directing guests to the right teams.

The role includes coordinating meetings, managing mail and packages, and supporting office operations with Outlook and other Office apps. A customer‑focused attitude and strong communication are essential.

Qualifications

• Previous experience in reception, customer service, office administration, hospitality, or a related role preferred.
• Friendly, approachable, and enthusiastic demeanor with a passion for providing excellent customer service.
• Strong verbal and written communication skills.
• Professional presence and ability to interact confidently with visitors, vendors, and associates at all levels of the organization.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
• Basic proficiency with Microsoft Outlook, Word, Excel, and other common office applications.
• Strong attention to detail and ability to maintain accurate records.
• Dependable, punctual, and committed to maintaining consistent front desk coverage.
• Flexible, adaptable, and willing to assist with a variety of administrative and operational tasks.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Serve as the first point of contact for visitors, vendors, candidates, and associates entering our Store Support Center.
• Greet guests with a friendly, professional demeanor and direct them to the appropriate individuals or departments.
• Answer incoming telephone calls, respond to general inquiries, and direct calls as needed.
• Coordinate visitor arrivals and notify associates when guests have arrived for meetings or interviews.
• Maintain a clean, organized, and welcoming reception area.
• Help ensure consistent front desk coverage throughout the business day.
• Schedule and coordinate conference room reservations, including vendor meetings.
• Manage reservations and scheduling for company pool vehicles.
• Assist with general office correspondence, record‑keeping, filing, and other administrative responsibilities.
• Utilize Microsoft Outlook and other Microsoft Office applications to support daily operations.
• Provide administrative assistance to various departments, including basic invoicing, documentation, and special projects.
• Assist with office events, company activities, and other operational needs as assigned.
• Sort, organize, and distribute incoming mail and packages.
• Prepare outgoing mail, packages, and shipments for scheduled pickups.
• Coordinate timely processing of outgoing correspondence and deliveries.
• Collaborate with other team members to balance reception responsibilities and mailroom operations.
• Provide additional administrative and operational support as business needs arise.

Skills

Reception

Customer Service

Office Administration

Hospitality

Verbal Communication

Written Communication

Organizational Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to Detail

Punctuality

Team Player

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Fleet Farm is seeking a Receptionist at its Store Support Center in Appleton, Wisconsin. You will be the welcoming first point of contact for visitors, vendors, candidates, and associates, handling front desk duties and directing guests to the right teams.

The role includes coordinating meetings, managing mail and packages, and supporting office operations with Outlook and other Office apps. A customer‑focused attitude and strong communication are essential.