Customer Service Team Lead: Front End & Coaching

Fleet Farm; Town of Forest (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Fleet Farm in Wisconsin is seeking a Customer Service Team Lead to oversee Front End operations, including Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.

You will coach staff, conduct cashier observations, manage the service desk and cash office, and promote loyalty programs and company initiatives. This role requires leadership, flexibility, and a customer-first mindset.

Qualifications

• Must have 2+ years of retail management or supervisory experience.
• Ability to work flexible schedule including nights, weekends, and holidays.
• Proven ability to lead, coach, and build relationships in a fast-changing environment.

Responsibilities

• Lead front-end operations, customer service, cashier activities, and front-end housekeeping.
• Coach and set Best in Class expectations for customer service.
• Monitor cashier performance via daily observations and improve processes.
• Manage the customer service desk and cash office operations.
• Conduct cash office activities and improve outside cash handling.
• Assist with service desk activities including returns, rain checks, tobacco sales, and BOP orders.
• Ensure customer service supply ordering and inventory.
• Maintain clean and organized lanes, restrooms, and service areas.
• Be the final decision maker on cashier empowerment and lane inquiries.

Skills

Leadership

Customer service

Coaching

Training

Communication

Multitasking

Cash handling

Education

High School Diploma or GED

Job description

Fleet Farm in Wisconsin is seeking a Customer Service Team Lead to oversee Front End operations, including Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.

You will coach staff, conduct cashier observations, manage the service desk and cash office, and promote loyalty programs and company initiatives. This role requires leadership, flexibility, and a customer-first mindset.