Senior Team Lead - Customer Experience & Store Operations

Fleet Farm; Appleton (WI); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Fleet Farm in Appleton, WI seeks a Senior Team Lead to enhance customer experience and lead store operations. You will guide team members, train staff, and participate in opening/closing duties while acting as Manager On Duty when needed. Focus areas include trip assurance, POG integrity, and effective problem resolution.

Ideal candidates have strong leadership, coaching ability, and retail operations knowledge, with a track record of driving sales growth and maintaining high standards.

Qualifications

• 2+ years of retail management or supervisory experience.
• Proven ability to lead, coach and build teammate relationships.
• Direct and motivate a diverse teammate population including full- and part-time members.
• Decisive in implementing solutions.
• Strong organizational skills for planning and monitoring progress toward goals.
• Excellent oral and written communication; capable of conducting training.

Responsabilités

• Provide exceptional customer experience and trip assurance.
• Assist in areas throughout the store and participate in opening/closing.
• Review store operations in key areas and oversee all store functions as Manager On Duty when needed.
• Ensure Fleet Farm Reward Program understood and executed by employees.
• Maintain in-stock levels and zone maintenance with proper facing and recovery.
• Train, develop, and supervise Team Members to build leadership competencies.
• Coordinate with management on zone maintenance and special projects.
• Support loss prevention efforts and reduce shrink through education and compliance.

Connaissances

Team leadership

Coaching/mentoring

Customer service

Communication skills

Retail operations

Problem solving

Training

Formation

High School Diploma or GED

Description du poste

Fleet Farm in Appleton, WI seeks a Senior Team Lead to enhance customer experience and lead store operations. You will guide team members, train staff, and participate in opening/closing duties while acting as Manager On Duty when needed. Focus areas include trip assurance, POG integrity, and effective problem resolution.

Ideal candidates have strong leadership, coaching ability, and retail operations knowledge, with a track record of driving sales growth and maintaining high standards.