Front Desk & Guest Experience Concierge

ACT Partners; Owings Mills (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

ACT Partners is seeking a friendly Front Desk Concierge to be the welcoming face of our office in Owings Mills, MD. You will manage front desk operations with enthusiasm and provide exceptional support to visitors, clients, and staff.

Responsibilities include greeting guests, handling phone systems, scheduling, visitor logs, mail, and basic bookkeeping with QuickBooks. Proficiency in Microsoft Office and Google Workspace is required; bilingual abilities are a plus.

Qualifications

• Proven front desk or office management experience.
• Excellent organizational skills in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, data entry, and QuickBooks.
• Strong communication skills; bilingual abilities are a plus.
• Experience with multi-line phone systems.
• Ability to handle confidential information discreetly.
• Prior office experience with customer service.

Responsibilities

• Greet visitors, clients, and staff warmly and attend to them promptly.
• Manage multi-line phone system and direct calls professionally.
• Handle front desk duties: scheduling appointments, visitor logs, and mail.
• Maintain office organization through filing, data entry, and proofreading for accuracy.
• Support calendar management and basic bookkeeping using QuickBooks.
• Use Microsoft Office Suite and Google Workspace for daily tasks.
• Provide excellent customer service with professional phone etiquette.

Skills

Front desk experience

Office management

Organizational skills

Communication skills

Multi-line phone systems

Data entry

Confidential data handling

Bilingual abilities

Tools

Microsoft Office

Google Workspace

QuickBooks

Job description

ACT Partners is seeking a friendly Front Desk Concierge to be the welcoming face of our office in Owings Mills, MD. You will manage front desk operations with enthusiasm and provide exceptional support to visitors, clients, and staff.

Responsibilities include greeting guests, handling phone systems, scheduling, visitor logs, mail, and basic bookkeeping with QuickBooks. Proficiency in Microsoft Office and Google Workspace is required; bilingual abilities are a plus.