Front Desk Guest Experience Concierge

sbcos

Denver (CO)

On-site

USD 25,000 - 30,000

Full time

3 days ago

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Job summary

Hyatt Place Peña Station in Denver is seeking a Guest Service Agent to manage front desk operations, reservations, check-ins/checkouts, and guest inquiries on a full-time basis, including weekends. You will handle cash, credit card processing, and ensure accurate folios while upholding safety procedures and delivering exceptional service.

English fluency, attention to detail, and the ability to work under pressure in a busy hotel environment are essential.

Qualifications

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.

Responsibilities

Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.